EMC Equipment Rental Support

Frequently Asked Questions

Find answers about EMC test equipment rentals, calibration, rental periods, shipping, returns and technical support.

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Equipment

Rental Periods

Shipping & Returns

Standard Terms

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Equipment

Setup & Accessories

Get answers about setup, included accessories, software, cables and calibration documentation.

Our team has hands-on familiarity with the equipment we rent and can assist before or during your rental. We can help with system connections, accessory selection, software setup, test routines, operating questions, and general troubleshooting.

Call us at 630-887-0329 or email info@ts-emc.com with the equipment model, test standard, and a description of the issue. Photos of the setup or displayed error messages can also help us identify the problem more quickly.

If your question requires additional manufacturer expertise, we will work directly with the equipment supplier and follow through to obtain the information needed to continue testing.

Yes. Rentals include the applicable manufacturer’s user manual in printed or electronic format. When available, we also provide connection diagrams, quick-start instructions, and video guides covering the equipment and related accessories.

Because setup requirements vary by system and application, we recommend reviewing the supplied documentation before connecting or energizing the equipment. If you need additional assistance, call 630-887-0329 or email info@ts-emc.com, and our team can help you configure the system correctly.

Yes. We recommend sending clear photos of your completed test setup before testing begins. This is an effective way for our team to double-check equipment connections, accessories, grounding, cable routing, and other visible setup details.

If we identify a potential issue or need additional information, we will contact you with recommendations. For assistance, call 630-887-0329 or email your photos to info@ts-emc.com.

Software is included with most equipment rentals when needed for operation or control, although some exceptions may apply. We also provide cables and power cords for common applications. For less common power connections, compatible connectors may be included so the appropriate cord can be prepared.

If specific software, communication cables, power cords, adapters, or connectors are essential for your test setup, please contact us before your rental. Call 630-887-0329 or email info@ts-emc.com so we can confirm that the necessary items are included for your application.

Included accessories vary by equipment and test configuration. Many product pages provide a “What’s Included” section listing the standard cables, probes, adapters, fixtures, and other accessories supplied with the rental.

A detailed accessory list is also typically included with each piece of equipment so you can verify the shipment when it arrives. If a particular accessory is required for your application, please contact us before your rental so we can confirm it is included.

Yes. Approximately 95% of our rental equipment is supplied with a current ISO/IEC 17025-accredited calibration. Calibration certificates are included in the shipping container and can also be provided electronically before shipment for review.

If an accredited calibration is required for your testing, please let us know when requesting a quote so we can confirm the calibration status and documentation for the specific equipment.

Rental Periods

Rates, Timing & Extensions

Find answers about rental periods, rates, extensions, billing, transit time, and shipping.

We offer one-week, two-week, monthly, and long-term rental options. After the first month, additional rental time is billed at a prorated daily rate. If you need equipment for an extended period, include your anticipated rental duration with your request so we can provide the appropriate long-term rate.

We typically provide up to two complimentary transit days in each direction. The rental period begins two days after the equipment ships, allowing time for delivery before billable rental time starts.

When returning the equipment, the rental period ends two days before we receive the shipment. This return transit allowance helps ensure you are not charged for up to two days while the equipment is traveling back to our facility.

Yes. If you find that you need the equipment longer than originally expected, contact us as soon as possible so we can update the rental period and expected return date.

Billing will be adjusted to the applicable two-week, monthly, or long-term rental rate based on the total time the equipment is kept. Notifying us early also allows our team to confirm continued equipment availability and provide updated rental information.

Yes. Long-term rates are available for extended projects. Provide your estimated rental duration, equipment requirements, and expected test date when requesting a quote.

If the equipment is not operating properly, please notify us within 48 hours of delivery. Our team will help troubleshoot the issue and determine whether the equipment can be restored to operation or must be replaced.

If a replacement is required, rental charges may be suspended from the date we receive notification until replacement equipment is provided. Promptly reporting the issue allows us to address the problem quickly and accurately adjust the rental period.

Shipping charges are billed separately from the equipment rental rate. Costs vary based on the equipment’s size and weight, shipping method, selected carrier, and delivery location. Smaller items may ship by standard parcel service, while larger or more delicate systems may require LTL freight. Contact us with your delivery information for an estimated shipping cost.

Shipping & Returns

Delivery & Equipment Returns

Get answers about shipping and returns and what the process is.

Most rental equipment ships from our facility in Burr Ridge, Illinois 60527, located in the Chicago metropolitan area. Any exceptions or alternate shipping locations will be clearly communicated before shipment.

Rental equipment may ship by small-package carrier, palletized LTL freight, or local courier service for nearby customer locations. The shipping method is selected based on the equipment’s size, weight, value, and handling requirements.

Certain sensitive or delicate equipment must ship by LTL freight secured to a pallet, even when it meets the size and weight limits for small-package shipping. This additional protection helps reduce the risk of damage during transit. For any questions please contact our team at 630-887-0329 or info@ts-emc.com.

Certain test systems are too delicate to withstand the repeated handling, drops, and impacts associated with small-package shipping. Even when the equipment meets parcel size and weight limits, internal components can be damaged during transit. Securing the equipment to a pallet reduces handling and helps keep the shipment stable and upright. LTL freight provides the additional protection needed for the equipment to arrive safely and remain ready for testing.

The equipment should generally be returned using the same shipping method by which it was delivered. Small-package shipments may be returned by parcel carrier, while palletized equipment must be returned by insured LTL freight. Use the original case, packaging, and pallet, and follow the return instructions included with the rental. Return shipping must be prepaid and insured, and our team can help coordinate the shipment if needed.

Yes. We can arrange international shipments based on equipment availability, destination, and import requirements. The customer is responsible for applicable taxes, duties, and customs-related charges.

The customer is responsible for the equipment from the time it ships until it is returned to our facility in good working condition. Shipments should be properly packaged and insured for both delivery and return transit.

Return the equipment using the same shipping method by which it was delivered unless instructed otherwise. Use the original case, packaging, and pallet, and include all accessories listed on the packing list. Return shipping must be prepaid and insured, and our team can assist with coordinating the shipment if needed.

Standard Terms

Rental Terms & Responsibilities

What are the terms of our rentals and your responsibilities?

Customers are responsible for the proper care, storage, and handling of the equipment throughout the rental period. The equipment and accessories should remain secure and must not be altered or modified. Everything must be returned in its original packaging and in good working condition.

No. Customers may not modify, disassemble, repair, or alter the equipment without written authorization from Transient Specialists. If the equipment requires service or is not operating properly, contact our team before attempting any repair.

Compare the equipment and accessories received with the included packing list as soon as the shipment arrives. Notify us within 48 hours if an item is missing. Without timely notification, the customer is responsible for returning every accessory shown on the packing list.

Standard payment terms are net 30 with approved credit. Rentals may be paid using a purchase order or credit card, with card payments accepted by phone or through a secure payment link. For questions regarding payment terms, contact accounting@ts-emc.com

Still have a question?

Send us the equipment model, test standard and required date. Our team typically responds within one business day.