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Frequently Asked Questions

Below are the most common questions relating to the products and services we offer. For specific questions that are not listed below please reach out to us via our contact us page.

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Rental Terms

TSI retains title of all equipment. Customers are precluded from altering, assigning, modifying or encumbering the equipment in any way.
Equipment is shipped F.O.B. shipping point and must be returned prepaid and insured to TSI per shipping instructions included with the equipment. Customers are responsible for all taxes and duties related to the lease of the equipment.
The lease is non-cancelable for its initial term and may not be renewed without permission from TSI. If it is renewed, the customer is responsible for all lease charges accrued whether or not the customer has issued additional purchase orders.
In the event that the equipment is non-functional, lease charges are abated from the date that notification is given to TSI, until a replacement unit is furnished to the customer. Notification of a non-functional unit must be given within 72 hours of delivery or the customer will be responsible rental charges accrued between delivery date and the date they notified TSI of a problem. Notification of missing accessories must be given within 72 hours of delivery or the customer will be responsible for the return of all accessories listed on the packing list.
The customer shall bear all risks of loss or damage to the equipment from the time of shipment until TSI receives the equipment in good working order, unless notification is given per sec. 5.
The customer agrees that TSI has not made any representation of warranty, expressed or implied (except as stated in the document) on the equipment and the responsibility for equipment selection, suitability and fitness of use for a particular purpose lies solely with the customer.
The customer will hold TSI harmless from all claims and expenses resulting from the selection, delivery, use and/or possession of any equipment obtained from or through TSI.
In the event of default by the customer of any of the above terms and conditions, TSI shall be entitled to the immediate possession of this equipment.
The customer agrees that the terms and conditions listed here shall supersede any conflicting terms in, or attached to, the purchase order.
This agreement shall be interpreted according to the laws of the State of Illinois. The customer shall pay to TSI all costs and expenses, including reasonable attorneys’ fees, incurred by TSI in exercising any of its rights or remedies with regard to the rental or enforcement of any of these terms and conditions.

FAQs

Equipment

We are familiar with all of the equipment that we rent, give us a call at 630-887-0329 or email us at info@ts-emc.com, and we can address any concerns or problems. In the instances where we don't have a ready answer, we will work with the equipment supplier to get you the answer.

Software is normally included, though there are a few exceptions. We make an effort to provide the connecting cords for common applications and the connectors to make cords in case you have an unusual power connection. If software or specifically cabling is required please contact us prior to your rental to ensure we provide the necessary equipment to meet your testing needs.

95% of our equipment has accredited (ISO 17025 or A2LA) calibrations, and the documents are included in the shipping container. We can also provide the documentation prior to shipping for review.

Rental Rates

We offer one-week, two-week, monthly, and long-term rates for extended rental periods. For long-term rates please indicate the anticipated rental duration on the request.

We typically allow for up to 2 days of free transit time each way. The rental period will start 2 days after we ship the equipment and end 2 days before we receive the equipment.

Yes, should you find you need the equipment for longer than expected we move the billing to the next period.

We allow our customers to extend the rental as long as needed. Please contact us prior to the extension to ensure we update the payment information.

If you require the equipment longer than the initial 1 month rental, we pro-rate the charges daily, so you only pay for the extra time that you have the equipment. The daily charge is 1/30 of the monthly rate.

Returns

Please return the equipment in the package or case that it arrived in, include all accessories and related items. Your team can facilitate the return or our team can setup the shipment from your facility.

Send the equipment to:

Attn: Goran Kocev
Ph: 630-887-0329
Transient Specialists, Inc.,
16W235 83rd Street, Suite B
Burr Ridge, IL 60527

Shipping

The equipment ships from Burr Ridge, IL 60527 - a suburb of Chicago, unless explicitly stated otherwise.

We can prepay and add Fedex small package or Fedex LTL Freight. We can also use the carrier of your choice on your account.
Some equipment requires shipment via an LTL Freight carrier regardless of weight given the delicate nature of the systems.

EMC test equipment is particularly fragile and susceptible to damage caused from shipping. Transporting the equipment freight attached to a pallet helps to ensure it arrives at the customers location in good working condition.

During transit, the customer is responsible for the equipment until it arrives at our facility.